Frequently Asked Questions
Find answers to common questions about our plants and services
How do I care for my plant after it arrives?
Each plant comes with a specific care guide. Generally, we recommend unboxing immediately, checking soil moisture, and placing the plant in indirect light for 24 hours to acclimate.
Do you ship plants during the winter?
Yes, we use specialized thermal packaging and heat packs during colder months to ensure your tropical plants arrive safely and healthy.
Are your plants pet-friendly?
We offer a wide variety of non-toxic plants. Please check the 'Pet-Friendly' tag on individual product pages for specific safety information.
What should I do if my plant arrives damaged?
Please take photos of the plant and packaging immediately and contact our support team within 48 hours for a replacement or refund.
Do I need to repot my plant right away?
We recommend waiting at least 2-4 weeks before repotting to allow the plant to recover from shipping stress and adjust to its new environment.
Can I change my delivery address after ordering?
Address changes can be made within 12 hours of placing your order. Once the plant has been processed for shipping, we cannot redirect the package.